Infinity & Infinity Orange FAQs
Patients & Homecare Providers
Frequently Asked Questions
Q: I am a patient, where can I order a pump or supplies?
Infinity pumps and delivery sets require a prescription, and Moog is not able to sell directly to patients or their caregivers. If you need supplies, contact your home care provider for ordering information.
Q: I am a homecare provider, where can I order a pump or supplies?
To order products or supplies, contact your local Moog sales representative or call our customer service team at 1-800-970-2337. Customer service is available Monday - Friday, 7:00 am - 5:00 pm (Mountain Time).
Q: What are your customer service hours of operation?
Customer Support is available during business hours for product line questions, orders, complaints, and RMA support: Monday through Friday, 7:00 AM – 5:00 PM (Mountain Time).
Moog Clinical Representatives are available to answer pump questions and offer troubleshooting guidance 24 hours per day, 7 days per week.
Contact our customer support and clinical representatives by calling 800.970.2337.
Q: Can I use my own homemade, blenderized food in the Infinity pump?
Use only commercially-prepared feeding solutions formulated for pumps prescribed by a health care professional. Do not use homemade feeding solutions in the Infinity pump.
Q: What are the Infinity Delivery Sets made of? Do they contain Latex?
Infinity Delivery Sets are made with materials that DO NOT contain the plasticizer DEHP or natural rubber latex.
Q: Are backpacks required for using the Infinity pump?
No, backpacks are not required for using the Infinity pump. However, they do offer a convenient location to store your pump and supplies, and promote maximum mobility. Moog offers a line of backpacks and accessories for use with Infinity pumps.
Q: How do I program the Infinity pump?
A virtual Infinity pump was created to help users become more familiar with how the Infinity pump works. The virtual pump also includes a tutorial on how to set the rate, dose, and feeding interval on the pump.
Industry-leading clinical and customer support options right at your fingertips.
From 24 hour per day clinical support, to live stream training, self-paced e-Learning, and onsite education in your facility; our clinical and customer support teams offer the most comprehensive technical training and support in the industry. Call us at 1.800.970.2337 or click the button below for assistance. You can also find online support with our training videos, troubleshooting, FAQs, and download library.