We are excited to introduce an updated resource designed to support our community: The Infinity Enteral Feeding Pump Troubleshooting Guide! This guide was created to provide quick reference and practical solutions for patients, caregivers, and clinicians using the Infinity Feeding Pump.
This document provides guidance on how to address common pump alarms and error messages including:
- NO FOOD Alarm: Explaining how to resolve air in the tubing or an empty delivery set bag.
- LOAD SET Alarm: Providing clear steps for proper cassette loading and securing the door.
- NO FLOW IN / NO FLOW OUT Alarms: Offering troubleshooting for blockages in the set.
- Pump Charging Issues: Helping you check connections, wall outlets, and potential hardware damage.
- ER01 – ER99 Alarms: Guidance on resolving self-test failures.
In addition to the Troubleshooting Guide, you can also learn more from the Infinity Operator’s Manual and training videos by scanning the QR codes located at the top of the document.
If you ever need immediate assistance, our Clinical & Customer Support team is available live 24 hours per day, 7 days per week. Simply call 800-970-2337 for pump questions and troubleshooting guidance.
The updated troubleshooting guides are available for both Infinity and Infinity Orange pumps, and are available in multiple languages. See links to the updated guides below:
Click the image above to view the Infinity Troubleshooting Guide in English
Infinity troubleshooting guides
Infinity Orange troubleshooting guides
John Yrungaray
John Yrungaray is a Senior Product Manager at Moog Medical, specializing in strategy, new product development, and product positioning for Moog's Enteral Feeding solutions. He holds a Bachelor of Arts in Spanish from Brigham Young University and Master of Business Administration from the Eccles School of Business at the University of Utah. In his free time, John enjoys coaching and watching his children's sports teams.
