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Enteral Resource Center

Whether you’re looking for quick help with a specific issue, or a full training program to get your team started, you will find our support and learning resources helpful, flexible, and convenient. 

Training Videos

Play our on-demand training videos. More »

Training Options

eLearning, livestream video, and onsite options. More »

Troubleshooting & Alarms

Solutions to common alarms and issues. More »

FAQs

Find answers to commonly asked questions. More »

Downloads

Download manuals, guides, and brochures. More »

Articles & Insights

Stay up-to-date on the latest news & insights. More »

Infinity Training Videos

Find step-by-step instructions from pump operation, loading disposable sets, and pump cleaning & maintenance in the following 5 videos.

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Training Options

e-Learning

Enroll in our free, comprehensive online training program and learn from any device or location at your own pace. A certificate of achievement is awarded to each trainee upon successful completion.

On-Site education

In-person training at your location is ideal for larger groups requiring several training classes. Our Clinical Specialist will work with your administrator to organize this hands-on training series.

 

Live-stream video

Connect your team with our Clinical Specialist via live-stream video. We customize this ideal small-group training to meet the needs of your healthcare organization.

 

Troubleshooting & Alarms

Infinity Troubleshooting & Alarms

For a full list of alarms and troubleshooting guidance, please see the Infinity Operator's Manual.

 

  • ER01 – ER99 Alarms
    Error codes: ER01, ER02, ER03, ER04, ER10, ER11, ER12, ER13, ER14, ER15, ER16, ER17, ER30, ER31, ER40, ER50, ER51, ER52, ER60, ER61, ER62, ER63, ER99

    Pump will sound a continuous beep and display will read ER followed by a two digit number or ERR followed by a letter to indicate a self-test has failed. WARNING: If an error occurs (ER01 – ER99 will appear in display), all settings and volume counters should be checked and verified before starting a feeding.

    To correct the problem.

    1. Was pump door open while pump was turned on or while running?

    YES / UNSURE: Turn pump off. Unload and reload delivery set cassette. Make sure door is closed securely, then turn pump back on.

    NO: If alarm continues, contact Moog Customer Service at 800.970.2337 for assistance.

 

  • LOAD SET Alarm
    Pump will sound a dual tone beep repeatedly and display will read LOAD SET. This alarm will sound when pump attempted to run with the set improperly loaded or missing.

    To correct the problem:

    1. Is door close securely?

    NO / UNSURE: Turn pump off. Unload and reload delivery set cassette. Make sure door is closed securely, then turn pump back on.

    YES: Continue to step 2.

    2. Is door cracked or tab on side of door broken?

    YES: If alarm continues, contact Moog Customer Service at 800.970.2337 to order a new door.

    NO: If alarm continues, contact Moog Customer Service at 800.970.2337 for assistance.

 

  • LOW BATT (Charging Problems)
    When 1 hour or less of battery life is available, display will flash LOW BATT every 3 seconds and pump will beep every 2 seconds to indicate battery is low and pump will soon stop running.

    To correct the problem:

    1. Is A/C adapter charger plugged into wall outlet and pump properly?

    NO / UNSURE: Check connections for both wall plug and pump adapter. Green indicator light on charger wall plug should be illuminated and pump display should have plug symbol with scrolling bars between E and F of fuel gauge. When pump is fully charged, bars will stop scrolling.

    YES: Continue to step 2.

    2. Is wall outlet functioning properly?

    NO / UNSURE: Plug another device into outlet to verify outlet is functioning properly.

    YES: Continue to step 3.

    3. Does charger adapter appear to have any damage?

    YES:
    Contact Moog Customer Service at 800.970.2337 to order a new charger.

    NO: Continue to step 4.

    4. Does charger port appear to have any damage including bent or missing pins?

    YES:
    Contact Moog Customer Service at 800.970.2337 to return pump for service.

    NO: Continue to step 5.

    5. Is Battery Symbol and E and F of fuel gauge flashing?

    Contact Moog Customer Service at 800.970.2337 to return pump for service.

 

  • NO FLOW IN or NO FLOW OUT
    Pump will sound a dual tone beep repeatedly and display will read NO FLOW IN or NO FLOW OUT.

    NO FLOW IN alarm has occurred because pump has detected blockage in the set between pump and bag. NO FLOW OUT alarm has occurred because pump has detected blockage in the set between pump and patient.

    To correct the problem:

    1. Is delivery set tubing pinched, kinked, or clogged?

    YES: Check delivery set for obstructions or kinks in tubing. Correct blockage and resume feeding.

    NO: Continue to step 2.

    2. Is tab on inside of door broken?

    YES: Contact Moog Customer Service at 800.970.2337 to order a new door.

    NO: Continue to step 3.

    3. Is delivery set tubing pinched, kinked, or clogged?

    NO: Clean pressure sensor area with a cotton swab, soft cloth, or dampened sponge; or wash entire pump under running water. Do not use abrasive materials or harsh chemicals.

    YES: Continue to step 4.

    4. Are there visible signs of damage to pressure sensors area?

    YES: Contact Moog Customer Service at 800.970.2337 to return pump for service

    NO: Disconnect from patient and fill a new delivery set with food. Prime set and start pump. If alarm continues, contact Moog Customer Service at 800.970.2337 to return pump for assistance.

 

  • NO FOOD
    Pump will sound a dual tone beep repeatedly and display will read NO FOOD. This alarm has occurred because pump has detected air in the tubing. It takes approximately 1 ml of air, which is approximately 5 inches (12.7 cm) in length entering the teal colored tubing to cause an alarm. If re-priming of the pump delivery set is required, it is advisable to disconnect the enteral adapter from the patient’s feeding tube while re-priming.

    To correct the problem:

    1. Is bag of pump delivery set empty?

    YES: Refill bag, re-prime delivery set and resume feeding.

    NO: Continue to step 2.

    2. Is air present in the tubing?

    YES: Has air been removed from bag of pump delivery set? If NO: Manually prime tubing by turning bag upside down, gently squeezing lower half of bag while pinching the teal colored tubing just below the drop symbol. Hold this position until all air is removed from bag and tubing. If YES: Press and hold the PRIME key to move the air in the tubing past pump delivery set cassette and resume feeding.

    NO: Continue to step 3.

    3. Is formula blenderized or aggressively mixed?

    YES: Let formula sit for 10-15 minutes before preparing pump delivery set for feeding. If foam is present in tubing, flush by priming pump delivery set either manually or with the pump and resume feeding.

    NO: Continue to step 4.

    4. Are air bubbles trapped inside the cassette?

    YES: Remove tubing from pump and manually prime tubing by turning bag upside down, gently squeezing lower half of bag while pinching the teal colored tubing just below the drop symbol. Hold this position until all air has passed through the teal segment of the tubing.

    NO: If alarm continues, contact Moog Customer Service at 800.970.2337 for assistance.

 

  • PUSH RUN TO FEED
    Pump will sound a dual tone beep repeatedly and display will read PUSH RUN TO FEED. This alarm has occurred because pump has been in pause mode for 2 minutes.

    To correct the problem: Press the RUN/ PAUSE key to silence alarm and place pump in pause mode again. Program and use pump or press the ON/OFF key to turn it off.

 

  • SHUT DOOR
    Pump will sound a dual tone beep repeatedly and display will read SHUT DOOR. Note: This alarm is available only on select pumps. This alarm has occurred because the pump door was opened while pump was running.

    To correct the problem: Press the RUN/PAUSE key to silence alarm and place pump in pause mode then shut the door. Check door is latched securely. If door will not stay closed, check door latch and latch pocket on pump are not broken or cracked.

Infinity Orange Troubleshooting & Alarms

For a full list of alarms and troubleshooting guidance, please see the Infinity Orange Operator's Manual.

 

  • ER01 – ER99 Alarms
    Error codes: ER01, ER02, ER03, ER04, ER10, ER11, ER12, ER13, ER14, ER15, ER16, ER17, ER30, ER31, ER40, ER50, ER51, ER52, ER60, ER61, ER62, ER63, ER99

    Pump will sound a continuous beep and display will read ER followed by a two digit number or ERR followed by a letter to indicate a self-test has failed. WARNING: If an error occurs (ER01 – ER99 will appear in display), all settings and volume counters should be checked and verified before starting a feeding.

    To correct the problem.

    1. Was pump door open while pump was turned on or while running?

    YES / UNSURE: Turn pump off. Unload and reload delivery set cassette. Make sure door is closed securely, then turn pump back on.

    NO: If alarm continues, contact Moog Customer Service at 800.970.2337 for assistance.

 

  • LOAD SET Alarm
    Pump will sound a dual tone beep repeatedly and display will read LOAD SET. This alarm will sound when pump attempted to run with the set improperly loaded or missing.

    To correct the problem:

    1. Is door close securely?

    NO / UNSURE: Turn pump off. Unload and reload delivery set cassette. Make sure door is closed securely, then turn pump back on.

    YES: Continue to step 2.

    2. Is door cracked or tab on side of door broken?

    YES: If alarm continues, contact Moog Customer Service at 800.970.2337 to order a new door.

    NO: If alarm continues, contact Moog Customer Service at 800.970.2337 for assistance.

 

  • LOW BATT (Charging Problems)
    When 1 hour or less of battery life is available, display will flash LOW BATT every 3 seconds and pump will beep every 2 seconds to indicate battery is low and pump will soon stop running.

    To correct the problem:

    1. Is A/C adapter charger plugged into wall outlet and pump properly?

    NO / UNSURE: Check connections for both wall plug and pump adapter. Green indicator light on charger wall plug should be illuminated and pump display should have plug symbol with scrolling bars between E and F of fuel gauge. When pump is fully charged, bars will stop scrolling.

    YES: Continue to step 2.

    2. Is wall outlet functioning properly?

    NO / UNSURE: Plug another device into outlet to verify outlet is functioning properly.

    YES: Continue to step 3.

    3. Does charger adapter appear to have any damage?

    YES:
    Contact Moog Customer Service at 800.970.2337 to order a new charger.

    NO: Continue to step 4.

    4. Does charger port appear to have any damage including bent or missing pins?

    YES:
    Contact Moog Customer Service at 800.970.2337 to return pump for service.

    NO: Continue to step 5.

    5. Is Battery Symbol and E and F of fuel gauge flashing?

    Contact Moog Customer Service at 800.970.2337 to return pump for service.

 

  • NO FLOW IN or NO FLOW OUT
    Pump will sound a dual tone beep repeatedly and display will read NO FLOW IN or NO FLOW OUT.

    NO FLOW IN alarm has occurred because pump has detected blockage in the set between pump and bag. NO FLOW OUT alarm has occurred because pump has detected blockage in the set between pump and patient.

    To correct the problem:

    1. Is delivery set tubing pinched, kinked, or clogged?

    YES: Check delivery set for obstructions or kinks in tubing. Correct blockage and resume feeding.

    NO: Continue to step 2.

    2. Is tab on inside of door broken?

    YES: Contact Moog Customer Service at 800.970.2337 to order a new door.

    NO: Continue to step 3.

    3. Is delivery set tubing pinched, kinked, or clogged?

    NO: Clean pressure sensor area with a cotton swab, soft cloth, or dampened sponge; or wash entire pump under running water. Do not use abrasive materials or harsh chemicals.

    YES: Continue to step 4.

    4. Are there visible signs of damage to pressure sensors area?

    YES: Contact Moog Customer Service at 800.970.2337 to return pump for service

    NO: Disconnect from patient and fill a new delivery set with food. Prime set and start pump. If alarm continues, contact Moog Customer Service at 800.970.2337 to return pump for assistance.

 

  • NO FOOD
    Pump will sound a dual tone beep repeatedly and display will read NO FOOD. This alarm has occurred because pump has detected air in the tubing. It takes approximately 1 ml of air, which is approximately 5 inches (12.7 cm) in length entering the orange colored tubing to cause an alarm. If re-priming of the pump delivery set is required, it is advisable to disconnect the enteral adapter from the patient’s feeding tube while re-priming.

    To correct the problem:

    1. Is bag of pump delivery set empty?

    YES: Refill bag, re-prime delivery set and resume feeding.

    NO: Continue to step 2.

    2. Is air present in the tubing?

    YES: Has air been removed from bag of pump delivery set? If NO: Manually prime tubing by turning bag upside down, gently squeezing lower half of bag while pinching the orange colored tubing just below the drop symbol. Hold this position until all air is removed from bag and tubing. If YES: Press and hold the PRIME key to move the air in the tubing past pump delivery set cassette and resume feeding.

    NO: Continue to step 3.

    3. Is formula blenderized or aggressively mixed?

    YES: Let formula sit for 10-15 minutes before preparing pump delivery set for feeding. If foam is present in tubing, flush by priming pump delivery set either manually or with the pump and resume feeding.

    NO: Continue to step 4.

    4. Are air bubbles trapped inside the cassette?

    YES: Remove tubing from pump and manually prime tubing by turning bag upside down, gently squeezing lower half of bag while pinching the orange colored tubing just below the drop symbol. Hold this position until all air has passed through the orange segment of the tubing.

    NO: Continue to step 5.

    5. Has the appropriate food type setting on the pump been selected for this feeding?

    NO: Pause pump and change food type by pressing FOOD TYPE key YES and either + or - to change between formula and human milk.

    YES: If alarm continues, contact Moog Customer Service at 800.970.2337 for assistance.

 

  • PUSH RUN TO FEED
    Pump will sound a dual tone beep repeatedly and display will read PUSH RUN TO FEED. This alarm has occurred because pump has been in pause mode for 2 minutes.

    To correct the problem: Press the RUN/ PAUSE key to silence alarm and place pump in pause mode again. Program and use pump or press the ON/OFF key to turn it off.

 

  • SHUT DOOR
    Pump will sound a dual tone beep repeatedly and display will read SHUT DOOR. Note: This alarm is available only on select pumps. This alarm has occurred because the pump door was opened while pump was running.

    To correct the problem: Press the RUN/PAUSE key to silence alarm and place pump in pause mode then shut the door. Check door is latched securely. If door will not stay closed, check door latch and latch pocket on pump are not broken or cracked.

Frequently Asked Questions

Q: I am a patient, where can I order a pump or supplies?

Infinity pumps and delivery sets require a prescription, and Moog is not able to sell directly to patients or their caregivers. If you need supplies, contact your home care provider for ordering information.

Q: I am a homecare provider, where can I order a pump or supplies?

To order products or supplies, contact your local Moog sales representative or call our customer service team at 1-800-970-2337. Customer service is available Monday - Friday, 7:00 am - 5:00 pm (Mountain Time).

Q: What are your customer service hours of operation?

Customer Support is available during business hours for product line questions, orders, complaints, and RMA support: Monday through Friday, 7:00 AM – 5:00 PM (Mountain Time).

Moog Clinical Representatives are available to answer pump questions and offer troubleshooting guidance 24 hours per day, 7 days per week.

Contact our customer support and clinical representatives by calling 800.270.2337.

Q: Can I use my own homemade, blenderized food in the Infinity pump?

Use only commercially-prepared feeding solutions formulated for pumps prescribed by a health care professional. Do not use homemade feeding solutions in the Infinity pump.

Q: What are the Infinity Delivery Sets made of? Do they contain Latex?

Infinity Delivery Sets are made with materials that DO NOT contain the plasticizer DEHP or natural rubber latex.

Q: Are backpacks required for using the Infinity pump?

No, backpacks are not required for using the Infinity pump. However, they do offer a convenient location to store your pump and supplies, and promote maximum mobility. Moog offers a line of backpacks and accessories for use with Infinity pumps.

Q: How do I program the Infinity pump?

A virtual Infinity pump was created to help users become more familiar with how the Infinity pump works. The virtual pump also includes a tutorial on how to set the rate, dose, and feeding interval on the pump.

Available Downloads

Find a selection of pdf downloads for the Infinity Enteral Feeding Pump and the Infinity Orange Enteral Small Volume Enteral Feeding Pump.

Infinity User Manuals, Guides, & Information
Manuals & Guides (English)

Case Studies & Reports

Manuals & Guides (Spanish)

Manuals & Guides (Arabic)

Manuals & Guides (Chinese)

Manuals & Guides (French)

Manuals & Guides (German)

Manuals & Guides (Korean)

Manuals & Guides (Russian)

Manuals & Guides (Tagalog)

Manuals & Guides (Vietnamese)

Infinity Orange User Manuals, Guides, & Information
Manuals & Guides (English)

Manuals & Guides (Spanish)

Manuals & Guides (Arabic)

Manuals & Guides (Chinese)

Manuals & Guides (French)

Manuals & Guides (German)

Manuals & Guides (Korean)

Manuals & Guides (Russian)

Manuals & Guides (Tagalog)

Manuals & Guides (Vietnamese)

Stay up-to-date on the latest news & insights

What is the Difference Between Enteral and Parenteral Nutrition?

What is the Difference Between Enteral and Parenteral Nutrition?

All people need food and nutrition in order to survive. Sometimes, due to illness, surgery, or other reasons, individuals are unable to get the nutrition their bodies require. It then becomes necessary for these individuals to receive nutrition through alternative ...
Formula Left in the Tubing – Compensating for Residual Volume

Formula Left in the Tubing – Compensating for Residual Volume

When an enteral feeding is completed, a small amount of formula is may remain in the downstream tubing of the delivery set. This undelivered formula is often referred to as residual volume. Understanding why residual volume occurs, and how to compensate for it is ...
Traveling with an Enteral Feeding Pump

Traveling with an Enteral Feeding Pump

Travelling can be difficult, especially when travelling with medical equipment such as an enteral feeding pump. A little bit of planning ahead can make the entire process much simpler. Several online resources are available that will help as you plan for your ...
24x7 Clinical Support

Industry-leading clinical and customer support options right at your fingertips.

From 24 hour per day clinical support, to live stream training, self-paced e-Learning, and onsite education in your facility; our clinical and customer support teams offer the most comprehensive technical training and support in the industry. Call us at 1.800.970.2337 or click the button below for assistance.